James Chacko

+1 (437) 998 3956
Mississauga, Ontario, Canada
An enthusiastic and astute IT Professional with over 10 years of progressive experience in varied fields like Technical Consulting and Support, Project Management, Systems / Network Administration and Training. Certified in key credentials for IT Service Management, Information Security, Governance, Ethical Hacking and Cyber Forensics.

·       IT Operations

·       Project Management

·       Information Security

·       Risk Management

·       Governance and Compliance

·       Strategic Planning

·       Team Development and Training

·       Authoring Standards, baselines, Policy, Procedures and Guidelines

·       Reporting



Systems and Applications

·       Operating System:       Windows Desktop, Windows Server, Mac OSX and OSX Server

·       Microsoft Services:       O365, Microsoft Exchange, Active Directory and Domain Services

·       Office Applications:      Word, Excel, PowerPoint, Project, Visio, Pages, Numbers, Keynote and iMovie

·       Mobile:                         Android, iOS, Blackberry and Microsoft

·       ERP:                            Microsoft Dynamics AX, AX Retail and SAP HRMS

·       Hospitality and Food & Beverage Applications and System


·       Defined standards, policies and procedures to ensure that systems and data were managed within a controlled and secure environment

·       Conducted inter / intra departmental training on application use, information security practices and system administration

·       Forecasted capital budgets and scrutinised operational expenses on licenses, maintenance contracts and service agreements


·       Managed and maintained technology infrastructure which included – servers, interfaces, workstations, screens and STB’s, PBX and related devices, routers, gateway, firewall / VPN, core and edge switches, wireless controller and access points, access and barrier control devices, biometric devices, CCTV systems, motion sensors, shatter glass sensors RFID systems and guest room management systems

·       Facilitated uninterrupted operation of IT systems, business continuity and disaster recovery processes and ensured day to day operational and technical support

Project Management

·       Commissioned long and short term projects that would improve the efficiency and effectiveness of current processes and business practices

·       Organized and coordinated with vendors and suppliers to implement necessary infrastructure or application as per the organizations growing requirement



Certified Information Systems Security Professional (CISSP) – License 526936
ITIL v3 Foundation (Best practices for Information Systems Management) – License LQ32399325
Computer Hacking Forensics Investigator (CHFI) – License ECC45544751097
Certified Ethical Hacker (CEH) – License ECC53208475876
ISO/IEC 27001 Lead Auditor (Information Security Management) – License ISLA1007032-2015-09
ISO 31000 Risk Manager – License RMRM1007032-2016-03
Certified Information Systems Auditor (CISA)
Control Objectives for IT and related technology (COBIT – IT Governance and Risk Framework)
Training in Project Management Professional (PMI)
Training in Certified in Risk and Information Systems Control (CRISC)

Information Systems Manager / Regional Specialist
2015 to 2017
Fraser Suites Dubai (Frasers Hospitality)

·       Office 365 Exchange Administrator for the Middle East and North Africa region

·       Consulted for the Corporate Office with pre-opening properties within the Middle East and North Africa region

·       Spearheaded the technical activities for the “Asset Inventory Enhancement” project – 88 new hotel rooms were added to bring the property to a total inventory of 268 from 180

–       Supervised and managed the cabling and patching requirements for the new rooms

–       Coordinated the Wi Fi upgrade for the property

–       Scheduled and led the Voice team to add new telephones, extension ranges and configuration to the PBX

–       Updated Opera and respective interfaces with the new inventory

–       Organized the STB implementation to the Locatel IPTV network

·       Executed an information gathering system that expedite the check-in process by 45% and allowed the reception to pre-allocate suitable rooms for 80% of the daily reservations

·       Supervised the migration of the Back-Office Application to a hosted server


Group Information Systems Manager
2012 to 2015

·       Oversaw the technology requirements for offices, factories and retail outlets in 12 countries

·       Established a communications strategy for the department and conducted quarterly presentations to convey complex technical concepts to non-technical peers and management staff

·       Implemented and deployed a hosted ERP platform

·       Advised the team in the development of the Task World application

·       Developed iOS and Android based app to showcase the various products of the brand

·       Revamped and developed the existing mouawad.com website with integrated ecommerce capabilities and integration to the ERP platform

·       Various .NET platforms that worked on AX 4 as a base to provide POS, Inventory and Reporting solutions


Information Systems Manager – Pre-opening
2009 to 2012
Sofitel Dubai Jumeirah Beach (ACCOR)

·       Managed and organized all IT pre-opening activities for a 438-room property with 4 outlets, 3 meeting rooms and 2 ballrooms

·       Coordinated with and managed various vendors for the implementation of their respective solutions

·       Liaised with Engineering and Civil Contractors to make sure that the IT areas were structured and released according to plan

·       Corresponded with Finance to release payment upon completion of key deliverables

·       Organized implementation and customization of applications according to departmental requirements by Accor guidelines; and further training to the respective teams

·       Developed SOP and P&P for the IT Department


Assistant Information Systems Manager
2004 to 2009
Grand Hyatt Dubai (Hyatt Hotels Dubai)

·       Delivered Central Services and Support to the Hyatt group hotels within Dubai

·       Key pre-opening task force member for the Park Hyatt Dubai that opened in 2006

·       Authorised and coordinated projects at the Hyatt Regency Dubai as a provisional IT Manager

·       Engineered the implementation of various technology directives under the direction of the IS Manager:

–       Deployed Server Virtualization and Thin Clients

–       Maintained regional centralised server host

–       Implemented CCC automatic credit card payment system to PMS for Hyatt Hotels Dubai

–       Maintained Citrix Terminal Server Technology



Master of International Business (MIB), University of Wollongong, Australia
(Evaluated by World Education Services (WES) to be equivalent to a Master’s Degree from a recognized Canadian University)
Bachelor of Technology – IT (B. Tech. – IT), University of Madras, India
(Evaluated by World Education Services (WES) to be equivalent to a 4-year Bachelor’s Degree from a recognized Canadian University)


  • IT Operations
  • IT Project Manager
  • IT Technical Analyst
  • Updated 9 months ago

To contact this candidate email james.chacko@gmail.com

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